Privacy Policy

Introduction

Escape Experience ("we," "our," or "us") operates escape room venues in Nashville and Chattanooga, Tennessee, and the Escape Experience App. This Privacy Policy explains how we collect, use, and protect information when you interact with our websites, applications, advertising, and booking services.

Information We Collect

We may collect the following types of information:

• Name, email address, and phone number when you book a reservation
• Payment information (processed securely through third-party providers)
• Booking details including date, time, number of participants, and room preferences
• Browsing and interaction data via cookies and advertising pixels (Facebook/Meta, Google)
• Communications when you contact us via email or phone

How We Use Your Information

We use the information we collect to:

• Process and confirm bookings
• Send booking confirmations and reminders
• Deliver relevant advertising on platforms like Facebook and Google
• Respond to your inquiries and provide customer support
• Improve our services and marketing
• Comply with legal obligations

Third-Party Services

We use Meta (Facebook) and Google advertising tools, which may collect data about your interactions with our ads. These platforms have their own privacy policies governing that data.

We also use third-party service providers who assist us in operating our business, such as payment processors (Xola) and email service providers. These parties are obligated to keep your information confidential and use it only for the purposes we specify. We do not sell your personal information.

Escape Experience App

The Escape Experience App is operated by Escape Experience. When you use the Escape Experience App, we may collect usage data, device information, and interaction data to improve our services and deliver relevant content. The Escape Experience App may integrate with third-party platforms including TikTok. Any data shared with third-party platforms is governed by their respective privacy policies. We do not sell data collected through the Escape Experience App.

Data Retention

We retain booking and contact information for up to 3 years for business records. Advertising data is retained per the policies of each ad platform.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Depending on your location, you may also have the right to opt out of marketing communications.

Data Deletion

To request deletion of your personal data, email us at info@escapeexperience.com with the subject line "Data Deletion Request." Include your name and email address. We will process your request within 30 days.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: